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So this is going to be a bit long but bear with me I had what I believe to be a pointless and incredibly frustrating experience with the assistant manager jamie at your auburn hills great lakes crossing location today I have been coming here for three years I frequent your orlando san marcos and new jersey locations as well at least once a year when we stop we usually spend 5 to 10 thousand dollars on your products the system is simple I go in park in a corner and bring bins to my corner sort them bag them move them to the front register and repeat today I brought a personal duffel bag as it holds about 8 to 12 of your bags worth of stuff I get told that i’m not allowed to use it because it’s policy not a big deal at all I say okay i’ll do that for the rest rather than rebag all of this i’ll just go up in line and pay for it and it can sit behind the counter seems pretty reasonable to me nope I got obstructed suggested that I might be stealing something and not allowed to pass stating if I don’t want to follow the system I can leave he then takes my entire duffel dumps it onto the floor and then rebags it into victoria secret bags then moves it to the front counter so it can be rang in I thought this was a little odd but hey he was doing all the work rebagging it so whatever i’m like dude i’m going to be spending about 8k today all I want to do is come in spend some money get out without any drama what’s the problem whoevers in charge should be thrilled with a sale like this we’re spending 8k keep in mind that I told him that I would do what he wanted and it wasnt’ a big deal and the response was to the effect of stop being lippy and just listen I told him what do you want from me I just agreed with you and said I would use your bags i’m not being lippy at all I know this because I said okay dude not a problem i’ll use your bags his response was maybe if you get to buy it i’m like what are you suggesting that an 8 000 order is something you guys don’t want he’s like yeah if you buy it i’m like dude we are spending 8k today why would I bag up a bunch of stuff and spend 2 3 hours picking our your fabulous product to not buy it anyway so I had 4 credit cards one card had 2 000 one had 3500 one had 2000 and one had 1000 because I am buying for multiple people I had 4 different cards all in my name I wanted one receipt for each card not a big deal to me right wrong again he cited some policy and said if the order is more than 750 items that they aren’t allowed to ring in under 750 items on any one receipt id like to point out that that amount is higher than your employees said they could take as a cash payment I asked him to please show me that I would understand better if I could just read it he was willing to do so he brought out the policy book and to my surprise what it actually said was words to the afffect of cash payments cannot be split up or over 750 items I forget the second half my immediate reply was so what’s the big deal im using credit not cash he snatched the policy book away from me at that point and said you know what you can just listen to me or I don’t have to let you buy anything it’s up to my discretion I then called your orlando outlet and your new jersey outlet and talked to the store managers and cited your policy I was given I asked them to confirm if that was accurate and both said if it was a policy it was news to them I then asked if they would let me buy my order using 4 cards and 4 receipts the woman at orlando said oh my gosh yes we do that every single day I asked if I went to her store if I would have any trouble with this in the future and was told no then she said you can always come down here if you’re in the area and i’ll be happy to take your order after that phone call I tried again here’s the video of that attempt I said listen I have 4 credit cards your register girl said you told her she can’t ring up an order under 750 items that’s 3500 if it’s 5 items not all of my cards have that much I have done multiple receipts every time I came here heck I can even supply them to show it he tells me that because I am order so many items that I can’t have less tan 750 items per receipt so I point around to everyone else and ask what about everyone else you aren’t forcing them to spend a minimum of 750 items what about the final charge i’ll have 750 items for two tickets but the leftover isn’t going to be 750 items you’re not going to let me buy them he shrugged his shoulders to say no at this point I haven’t yelled ive been a bit snarky and sarcastic because I know he’s just giving me a hard time two people ring in our order almost every time I am up there and we were there 3 times in the last 6 months spent a bunch each time so at 730 8pm or so we are done shopping assuming that two people could ring us up ended up being a fantasy he forced one employee only to ring us up later on he comes up when its now close to 9pm and says hey you mind if we ring you up on both registers I chuckle and say no I don’t but you do you don’t want to be breaking that 750 rule do you he glared at me and then sent the employee away and walked off after blinking a few times I laugh because after telling me over and over he couldn’t do it he just got caught trying to do what should have been done to begin with a short while later after 9 I find out that everyone is standing uip front except for the one girl and another associate because none of the rest of them are allowed to help her ring us up the only two people left in the store with about 700 more items to be rang in if that’s not enough since it was a holidy all of these employees are apparently being paid overtime to stand around and wait at a bit after 10 all but two girls leave and one girl is waiting to count cash while the other girl sits and keeps ringing stuff in we apologize profusely we expected two employees to ring us up like always and timed our visit to be out around 9 if this had happened instead of having one literally stand there and watch her for 1 hour and 47 minutes after close we would have all been out on time and no overtime or extra hours spent so finally at 10 47 pm our orders are done we thank the lovely girl lauren and jasmine who got stuck staying 2 hours past close because a manager made up some random policy and had to double down when I pointed out he really needed to follow that 750 rule when he was going to toss another girl on the register if this is policy fine it doesn’t seem to be no manager at your other outlets knew what he was talking about the orlando one insisted that the only restrictions are on cash payments and verified I was paying cash or credit it’s a pretty humiliating experience to get hassled trying to buy panties and bras by someone who’s on some type of power trip the only thing I said sideways to him was that I flat out didn’t believe his policy and that credit absolutely is not the same as cash I didnt call him any names scream at him or did anything to disrupt the store beyond what you see in the videos if this is not policy i’d like an apology from that manager in person or over the phone admitting he was mistaken I would hope that the next time I go there I am not hassled but if not I guess there’s always orlando or new jersey who seem to be quite friendly I also want to give recognition to jasmine and lauren lauren is the poor soul who got stuck ringing everything in alone because of the manager’s silly rule and not allowing anyone to help because it would be in violation of the 750 item rule jasmine was the cash counter who had to wait until we were out of the store to count cash even more interesting is that I had a former employee with me helping me buy and she said she never heard of this policy either but it doesn’t mean it wasn’t added since she left she was just as confused because the manager spent over 30 minutes trying to explain and defend this when that time certainly would have been more efficiently spent doing productive things instead of hassling someone who literally sits in a corner and speaks to no one while sorting through your products one bin at a time id love a call back about this or to find out what exactly is going on ive never been hassled like this before and it was a little frustrating and very trying to keep my cool joe rossetti alexandria gunn
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