So first time purchasing nars foundation or any nars product and the glass bottle burst in my hand when trying to close it shards of glass in my hand but thankfully no cuts emailed customer services waste of time no apologies and didn’t even ask if I was okay told me they don’t usually deal with shop bought products but would be willing to correspond with me on this occasion went back to store that I purchased it from and the girls were as equally rude and useless told me there was nothing we can do we’re only a Top Fun Frank & Stein Drinking Halloween Oktoberfest Gift shirt concession again no apologies i’m pretty shocked at the quality of your packaging considering how much I paid and i’m equally pissed off with your ‘customer service’ and the staff you employ to sell your brand too preoccupied with washing glass off my hand to take a picture just after it happened so this is the bottle back in the box. The customer service is terrible I placed an order it didn’t get delivered due to the delivery agent changing the type of delivery I tell them that it was returned and I still need my items they tell me that I have to wait until it arrives then an additional 14 days to get the item and if I wanted a refund I had to wait until they received an item mind you I never laid eyes on it before they could issue so now I am waiting almost a month for items I ordered because they used the worst carrier service ups to deliver then I place another order and they cancelled two items off the order due to not having but low and behold they still selling the items on the website as available so when they told me they no longer had the items in the warehouse for my order I guess that was a lie because they were still selling them once again waiting another 14 days for those items as well I spent hours yes hours on the phone with them took several calls and really nothing is resolved because I don’t have any of those orders I placed I have 2 other orders I am hoping won’t have an issue but with this company it is more than likely they do nothing for you when it is there error they provide no incentive for mistakes there credits are misleading because you have to spend certain amounts before you can even use and you can’t use it on certain sales items rip off like another customer said I will be going back to carters and old navy until they learn how to treat customers and do better with their distribution centers orders tracking and shipping. Dark ascension changes inquisitor meto withered j’im legion dungeon event Hot Top Fun Frank & Stein Drinking Halloween Oktoberfest Gift shirt
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